The first time it really hit me, I was watching a shop owner answer the same question, "are you open today?", for the seventh time that hour. Once on WhatsApp. Twice on Instagram. Twice over email. Twice on Messenger. By the time she found the latest message, it was three hours old and the customer was already walking past.
That's the moment we decided to build Xyra Chat. One inbox. One mind. Real AI that knows your business, answers in any language, and hands off to a human exactly when it should.
This is the first post in a series. We'll write about what we're shipping, what we're learning from customers, and what we'd do differently if we started over.