Question 1

How does the free trial work?

Accepted Answer

14 days, no credit card required. You connect a channel and a chatbot so you can test Xyra Chat with real customers before choosing a plan.

Question 2

Do I need a credit card to start?

Accepted Answer

No. Start your free trial with just an email. You only add billing details if you choose to keep going after the trial.

Question 3

Can I cancel anytime?

Accepted Answer

Yes, cancellation is self-serve from your dashboard, no email required. You keep access until the end of your current billing period.

Question 4

What's the difference between monthly and annual billing?

Accepted Answer

Annual billing gives you two months free, you pay for ten months and get twelve. You can switch between monthly and annual at any time.

Question 5

Can I add more users or chatbots?

Accepted Answer

Yes. Add extra users (€10), chatbots (€25), integrations (€29), broadcasts (€29), 500k AI tokens (€19), or Xyra Voice on Core & Edge (€29), each billed per month. Scale up or down whenever you need.

Question 6

What are AI tokens?

Accepted Answer

AI tokens power your chatbots' replies and AI automations. Each plan includes a monthly allowance, and you can top up with 500k more tokens for €19/month whenever you need it, your usage is always visible in the dashboard.

Question 7

Which channels can I connect?

Accepted Answer

WhatsApp, Instagram, Facebook Messenger, Telegram, Email, Discord, and a website live-chat widget, all in one shared inbox. Plus voice calls on your own phone number, connected through your carrier.

Question 8

Do I need a separate phone system?

Accepted Answer

No, Xyra Voice is a full cloud PBX built in: extensions, IVR menus, queues, voicemail with AI transcription, and call analytics, all inside the same app as your chat inbox. It runs on the number you already have, connected from your own carrier.

Question 9

Can I receive WhatsApp calls?

Accepted Answer

Yes. WhatsApp voice calls ring right inside the inbox, next to the conversation, no separate device or app.

Question 10

Do I get a phone number with Xyra Voice?

Accepted Answer

No, and you don't need one from us. Xyra Voice is the phone system that runs on the number you already have: you connect your own carrier (SIP trunk) and keep your number, your contract, and your rates. We don't sell or resell phone numbers.

Question 11

Can I keep my existing phone number?

Accepted Answer

Yes, that is the whole model. Point your carrier at Xyra and your number keeps working exactly as it does today, with no new number and no porting required. If you'd rather change carrier, port your number to the carrier you choose and then connect it.

Question 12

How are calls and texts billed?

Accepted Answer

Your plan covers the phone system itself. Because Xyra Voice runs on your own number, call minutes stay on your carrier contract at your rates, and each Voice plan includes a fair-use allowance on the phone system.

Question 13

Is call recording GDPR-compliant?

Accepted Answer

Yes, recording is opt-in, callers hear a consent notice first, and recordings are hosted in the EU.

Question 14

Do you support Discord?

Accepted Answer

Yes, Discord DMs land in the same unified inbox as every other channel, so you can support your community where it already lives.

Question 15

What languages do the chatbots support?

Accepted Answer

90+ languages, with live two-way translation so a one-language team can support customers anywhere.

Question 16

How much do WhatsApp messages cost?

Accepted Answer

You connect your own WhatsApp Business account and pay Meta directly, at cost, Xyra adds no markup. Replying to customers is free; only marketing broadcasts carry Meta's standard per-message fee.

Question 17

Do you handle WhatsApp Business approval?

Accepted Answer

We guide you through WhatsApp Business onboarding and number verification as part of setup.

Question 18

What happens to my data if I cancel?

Accepted Answer

You can export your conversations and contacts at any time. After cancellation we retain your data for 30 days (so you can reactivate or export) and then permanently delete it from production systems.

Feature	Solo	Core	Edge	Prime	Infinite
Connected channels	Instagram only	2	6	10	Unlimited
Unified inbox
Users (seats)	1	1	5	10	Unlimited
AI chatbots		1	3	3	Unlimited
No-code automations	Instagram
Xyra Voice (cloud PBX, your own number)		Add-on €29/mo	Add-on €29/mo	10 ext · 3 connected numbers	Unlimited
WhatsApp broadcasts
Integrations (Make / Zapier / n8n)
REST API + webhooks
White-label
Priority support

Simple plans. Honest pricing.

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