Help Center
How can we help?
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Getting Started
- How do I import contacts from my existing CRM?Bring your contacts in via CSV or an integration.Read
- What languages does Xyra Chat support?90+ languages, with live two-way translation.Read
- How do I integrate with HubSpot, Salesforce, and others?Connect via native integrations, Make, Zapier, n8n, or the API.Read
- How do I migrate from another tool?We'll help you move your flows, contacts, and templates at onboarding.Read
- How do I export my contacts and conversations?Export your data anytime in a portable format.Read
Channels
AI Bots
- My bot isn't replying, what to checkA quick checklist when your AI bot goes quiet.Read
- How do I set up business hours for my bot?Control when the bot replies and what it says off-hours.Read
- Can I use my own AI provider?Xyra manages AI for you; bring-your-own-key is on the roadmap.Read
- Why is my AI quota exhausting so fast?Understand what consumes AI tokens and how to tune it.Read
Billing
- How do I cancel my subscription?Cancel anytime from your dashboard, no email required.Read
- What happens to my data if I cancel?Your data is retained for 30 days, then permanently deleted.Read
- How do I get an invoice for tax purposes?Download invoices anytime from your billing settings.Read
- What's a "WhatsApp conversation" and how is it billed?Meta bills messaging in 24-hour conversation windows.Read