Everything new, as it ships.

• Give any AI reply a 👍 or 👎 right in the inbox, your scores roll up on each bot's Overview so you can see (and improve) reply quality.
• Connect WhatsApp and Facebook Messenger in a few clicks with Meta, no hunting for IDs or tokens.
• New Support access control in Settings → Team: let Xyra Support into your workspace only when you choose, time-boxed and revocable, with a banner while it's on.

• Each message now shows what the AI did, e.g. "AI reply · from your knowledge · 2s", "Auto-translated from Spanish", "Automated", or "Lead captured".
• Live in the unified inbox across every channel, so you can see your bots and automations working at a glance.

• New Analytics page: conversation volume, messages, bot replies/handoffs, leads, and CSAT/NPS over 7 / 30 / 90 days.
• See volume broken down by channel, and export your conversations to CSV.

• Automatically ask customers to rate their experience (CSAT or NPS) when a conversation closes, works on every channel.
• One-tap rating link; results roll up to a CSAT average and NPS score in Settings → Inbox.

• One-tap AI summary of any conversation, with suggested tags you can apply in a click.
• Saved replies now support {{contact_name}} variables, categories, and usage tracking.

• Add a live chat bubble to any website with one copy-paste snippet, no Meta or external account needed.
• Website messages land in your unified inbox alongside every other channel; your bot can auto-answer.
• Style it to your brand (color, greeting, labels) right from channel setup.

• Build reusable drip sequences, a series of follow-up messages sent over minutes, hours, or days.
• Enroll a contact into a sequence from any automation with the new Add to sequence step.
• Manage sequences from Automations → Sequences; pause or edit them anytime.

• Train a bot by uploading a PDF, Word doc, or text file, we extract and index it automatically.
• Images and files customers send on WhatsApp and Telegram now render right in the inbox.
• Conversation list shows real unread counts, and saved replies are now editable.

• Connect a Facebook Page and handle Messenger DMs right alongside WhatsApp, Instagram, Telegram, and Email.
• Your bots, automations, and AI Assist all work on Messenger out of the box, no extra setup.
• Assign, snooze, auto-translate, and reply to Messenger chats just like any other channel.

• Bots can now understand images a customer sends, screenshots, photos, receipts, and reply about them.
• Voice notes are transcribed automatically, so bots (and agents) can read what was said.
• New per-conversation controls: switch any chat to bot-only mode, or pin a specific bot to it.
• Give a bot its own schedule per channel, e.g. replying on WhatsApp 9–5 but on Instagram 24/7.

• New mobile app for iOS & Android, reply, assign, and use AI Assist on the go.
• Desktop app for macOS & Windows with native notifications.
• Team chat and multi-workspace switching for agencies running several brands.

• Build automations on a visual flow canvas instead of a flat list.
• Add delays, if/else branches, and wait-for-reply steps to a flow.
• Bots can take actions mid-chat: capture a lead, tag a contact, or request a human handoff.

• Public REST API with API keys, scopes, and outbound webhooks.
• Official Make, Zapier, and n8n connectors.
• In-dashboard API reference with live Swagger and code samples.

• Self-serve plans with Stripe checkout and a customer portal.
• Live usage meters for channels, bots, team seats, and AI tokens.
• Promo codes and a smoother upgrade/downgrade flow.

• Train an AI bot on your own knowledge (paste text or a URL) and assign it to channels.
• Build and submit WhatsApp message templates, then run targeted broadcasts.
• Automatic STOP/START opt-out handling on WhatsApp.

The first release of Xyra Chat.

• Unified inbox across WhatsApp, Instagram DM, Telegram, and Email.
• Assign conversations, snooze, add internal notes, and translate inbound messages.
• Real-time updates and browser notifications for your team.