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Features

Every feature, one mission, answer customers fast.

One inbox, AI that reads text and images, visual automations, and a public REST API, on web, mobile, and desktop.

01 · Unified inbox

Every channel in one screen.

WhatsApp, Instagram, Facebook Messenger, Telegram, email, Discord, and a website live-chat widget land in one threaded inbox, plus calls and SMS on your own Xyra phone numbers. Assign owners, tag and snooze conversations, leave internal notes, and translate messages inline, without ever switching apps.

  • Threaded view across every connected channel
  • Assign, tag, snooze, and resolve
  • Internal notes + team presence
  • Inline translation on any message
  • Real-time updates everywhere a teammate is

Inbox · All channels

6 connected

  • Ana García

    WhatsApp

    ¿Hacéis envíos a Madrid?

    2m

  • @leo.styles

    Instagram

    Commented “PRICE?” on your reel

    8m

  • Marcus Vance

    Email

    Custom setup for three locations

    1h

  • Priya N.

    Telegram

    Is my booking confirmed?

    3h

02 · AI chatbots

Chatbots that book meetings and qualify leads.

Train a chatbot on your own content (paste text, point at URLs) and give it a goal. It reads inbound text, understands images, and takes action, booking meetings, qualifying leads, capturing details, and handing off to a human the moment it should.

  • Learns from your website & docs, and keeps itself up to date when they change
  • Grounded: never invents prices or policies, cites the source it answered from
  • Remembers returning customers
  • Replies in the customer's language
  • Books meetings, captures leads, tags contacts, then hands off to a human
  • Understands inbound images · multi-bot intent routing on a single channel

Support

Resolve FAQs and common issues from your knowledge base.

Lead generation

Capture name, email, and intent before handing off.

Drive traffic

Point people to the right page, offer, or booking link.

Sales

Recommend products and nudge toward checkout.

Booking

Qualify and schedule straight into your calendar.

Qualification

Score and route leads so hot ones reach a human fast.

Bot can read

Text Images
Knowledge thresholdBalanced
StrictHelpful

Sources: Paste text · Website URL

03 · Visual automations

Flows you can see, no code.

Build automations on a visual canvas: triggers, delays, conditions, and wait-for-reply branches, running 24/7 across every channel.

  • Drag-and-drop flow canvas
  • Keyword and Instagram-comment triggers
  • Delays, if/else branches, wait-for-reply
  • Per-flow analytics: who entered, who finished
  • Test runs before going live
Trigger

New comment contains “PRICE”

Action

Send DM with price list + code

Condition

If no reply in 1h → send a friendly follow-up

04 · WhatsApp at scale

Templates, broadcasts, opt-outs handled.

Send Meta-approved template messages, run targeted broadcasts to your contacts, and handle opt-outs automatically, without spinning up a separate marketing tool.

  • Connect your own WhatsApp Business, pay Meta directly, no markup
  • Create and submit message templates to Meta
  • Segment-targeted broadcasts
  • STOP keyword + opt-out handling
  • Delivery + read receipts in the inbox

Broadcast

Weekend special · 412 recipients · 31% reply rate

Templates

  • order_confirmationApproved
  • shipping_updateApproved
  • booking_reminderApproved
  • welcome_offerApproved

STOP-keyword opt-outs handled automatically. Delivery + read receipts in the inbox.

05 · Xyra Voice

A full business phone system, built in.

A complete cloud PBX inside the same app as your chat inbox. No separate Aircall or 3CX. Buy real phone numbers in-app or port your existing one, route callers with IVR menus and queues, and let AI transcribe every voicemail. Phone + chat + AI in one bill.

  • Real phone numbers: buy in-app or port your existing number
  • Per-agent extensions + follow-me to your mobile
  • IVR menus (“press 1 for sales”) and call queues with hold music + press-1-for-a-callback
  • Voicemail with AI transcription
  • Call recording with GDPR consent message
  • Business hours per number, with holidays + split-shift support
  • Custom greetings (upload MP3)
  • Call analytics: answer rate, busiest hours, top answerers
  • WhatsApp voice calls answered in the inbox, next to the chat
  • Business texting: send + receive SMS/MMS, and your AI chatbot answers those too

06 · Instagram automations

Turn comments into conversations.

Reply to comments and DMs from one inbox, and run comment-to-DM flows that capture interest before it goes cold.

  • Auto-DM new followers
  • Comment keyword → DM flows
  • Story mention handling
  • Same inbox as every other channel
New comment on your Reel

maria_makes How much is this? 😍 PRICE

keyword “PRICE” detected
Auto-DM sent instantly
Hey Maria! 💜 Here's the price list, and a 10% welcome code: XYRA10. Want me to set you up?

07 · Team collaboration

Your team, in one place.

Roles, availability, assignment, and a built-in org-wide team chat, so the people who talk to customers can talk to each other.

  • Roles + permissions per workspace
  • Availability and round-robin assignment
  • Internal notes on any conversation
  • Built-in team chat across the org

Team chat

SJ

Stef

Heads up, Maria's back tomorrow.

MR

Maya

Reassigning the open VIP threads to her queue now ✨

Roles

Admin · Agent · Viewer

Availability

Round-robin

Assignment

Auto + manual

Internal notes

On any thread

08 · Analytics & insights

Know what's working, CSAT, NPS, and more.

Track response times, conversation volume, and resolution across every channel, then ask customers how you did with built-in CSAT and NPS surveys.

  • Response time, volume & resolution dashboards
  • CSAT surveys when a conversation closes
  • NPS surveys to track loyalty over time
  • Per-agent and per-channel breakdowns
  • Export, or pull metrics via the API

Median first reply

1m 12s

Resolved this week

1,284

CSAT

96%

NPS

+62

Volume by channel

WhatsApp
Instagram
Live chat
Email

09 · Built for developers

REST API, webhooks, and recipes.

A public REST API and outbound webhooks let you wire Xyra Chat into anything. Built-in connectors for Make, Zapier, and n8n give your ops team thousands of recipes out of the box.

  • Public REST API (see /docs/api)
  • Outbound webhooks with signature verification
  • Native Make / Zapier / n8n connectors
  • OAuth-based scoped API keys
POST /api/v1/messages
curl -X POST https://api.xyrachat.com/v1/messages \
  -H "Authorization: Bearer xc_…" \
  -H "Content-Type: application/json" \
  -d '{
    "channel": "whatsapp",
    "to": "+34666555444",
    "text": "Your order has shipped, track it here."
  }'

Public REST + outbound webhooks · Make / Zapier / n8n connectors · See /docs/api for the full reference.

10 · Everywhere you work

Web, mobile, desktop.

Use Xyra Chat in the browser, on your phone, or as a desktop app, same inbox, same notifications, real-time everywhere.

  • Web app, in any modern browser
  • iOS + Android (Expo), coming soon
  • macOS, Windows, Linux (Tauri, auto-update), coming soon
Coming soon

Web app

Launching soon, join the waitlist to get in first.

Mobile

Coming soon

iOS

Native iOS app (Expo). App Store submission in progress.

Coming soon

Android

Native Android app (Expo). Google Play submission in progress.

Desktop

Coming soon

macOS

Tauri build with auto-update. Released via GitHub Releases.

Coming soon

Windows

Tauri build with auto-update. Released via GitHub Releases.

Coming soon

Linux

AppImage / .deb / .rpm via GitHub Releases.

See it all come together.

Join the waitlist to be first when we open access and lock in launch pricing.

See pricing